About
Participant Rights and Responsibilities
TLK Care is committed to person centred care. Here is what you can expect from us — and what we ask of you in return.
Your rights
- Be treated with respect, dignity and kindness at all times
- Have your culture, identity, beliefs and choices respected
- Receive safe, quality services delivered by skilled people
- Have your privacy and personal information protected
- Make decisions about your own life, supports and goals
- Ask questions, give feedback or make a complaint without fear
- Have a support person, advocate or family member involved
Your responsibilities
- Treat TLK Care staff and other participants with respect
- Share the information we need to provide safe, suitable support
- Let us know if your needs, goals or circumstances change
- Provide a safe environment for staff who support you at home
- Tell us as early as possible if you need to cancel an appointment
- Pay any agreed fees or invoices on time where applicable
Ready to talk about support?
Contact TLK Care and our friendly team will help you understand your options. No pressure, just a real conversation.